RETURNS
Have you received a product that doesn't fit, wasn't quite as expected, or is it a case of a complaint?
Once logged in, you will be taken to a step-by-step guide where you will be able to choose what you want to return and what to do with it. It is important that you follow the guide closely so that we can handle your return as quickly as possible. We offer a 14-day money-back guarantee and 101-day exchange for a gift card or other product. You can find your order number in your order confirmation.
GO TO RETURN PORTALIn our returns portal, log in with your order number and your zip code.
1. Fill out the online form
Enter the fields with the order number and zip code, then select the products you want to return and the reason for the return.2. Buy and print return label
Our return label costs €6, which will automatically be deducted if you choose a refund. If you choose an exchange or gift card, we will pay the return shipping.3. Pack the products and attach your return label to the package
Pack your return shipment well so that the products are well protected. We recommend that you send the item back in the original packaging. Attach your return label carefully to the package - make sure that it covers the old label, so there is only one visible label on the package.4. Drop off your return shipment
Send your return package back to a post office and await processing of your return. It can take up to 14 business days from the time you send the package back until we have received and processed it.Please note
1. Exchange or money back
We offer a 14-day money-back guarantee and 101-day exchange for a gift card or other product. If you wish to exchange to another color, please select a gift card.
2. Shipping cost
The shipping cost will be deducted from the returned amount. If you choose to exchange for a different size or gift card, we will pay for the return postage as well as for the shipping back to you.
3. Complaint?
If you have a complaint, you also need to follow the guide in our returns portal. It will guide you through the steps to submit your claim.
Our FAQ about returns
How long is my return period?
What does a returnlabel cost?
How do I create a complaint?
When will I receive my refund?
What do I do if I have received an incorrect or defective item?
Can I return two different orders in the same package?
Can I exchange to another size?
Can I exchange for another color?
STILL NOT SURE?
Contact our customer service!
You can contact our customer service team any day of the week and they will be happy to answer your questions.
You can visit our customer service below.
